About BillDesk
BillDesk is one of India's largest payment platforms. Every merchant it brings on has to clear onboarding before it can transact, and its engineers keep a high-volume payments system healthy in production.
The problem
Merchant onboarding was document-heavy and manual, and every day of TAT was a day a merchant could not transact. Diagnosing production issues meant engineers digging through logs by hand.
What we built
AI agents that run merchant onboarding end to end, plus AI log monitoring on Elastic APM data: smart alerting and root-cause analysis from plain-English questions.
Key capabilities
- ✓Merchant onboarding run end to end by AI agents
- ✓Log monitoring on Elastic APM data
- ✓Smart alerting with root-cause analysis built in
- ✓Plain-English questions over production logs
The impact
Both systems are running in production. Merchant onboarding is at least 10× faster.
- 10×
- Faster merchant onboarding
- 2
- AI systems live in production
- RCA
- Root-cause analysis built into alerting
